Shipping and Returs
Time that I need to take care of your order
Your orders are prepared each Monday, they are shipped the next day unless that I have a big amount of orders, in that case they are shipped on the day after. I do this because the post office workers aren't happy when I arrive with a big batch of orders!
The reason why the orders leave only once a week, is that preparing and packing the orders usually takes me 1 day, having 15 orders or having 50 orders it will take me more or less the same time, so I decided to pack your orders only once a week in order to become more productive and focus on my main job which is create art!
Nevertheless I make exceptions if you need an order faster, just drop me a message after you check out!
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Usually to Luxembourg orders arrive in the next few days, to Europe usually it's during the same week, it can take up to 2 weeks depending on the season.
Orders for the rest of the world are quite Radom, I had packages arriving to the US in two weeks, and others packages arriving to Japan or Australia after 2 months!
So please take this in consideration when you will be placing your order.
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I won't be held responsible by any lost/damaged packages or any customs fees.
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Returns and refunds
You can contact me after you placed an order to exchange an item if I still have not shipped it yet. I will only accept the exchange for a product of the same value and if it's available.
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If you wish to exchange an item after you received it, it is possible on the condition that the item is still in his package origine(not opened yet) and I will refund you IN CREDIT for you to use on my shop. (Any shipping costs are at your charge).
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If an article has a default because of me (some defaults on the pins that I might have missed, or printing errors) If you wish, in this case, I will refund you if you don't want for me to resend the article.
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I can refund you if a package arrives very damaged or if the article arrives broken.
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If in the following service says that your package was delivered and you haven't received it I cannot be held responsible for any post office errors or stolen items.
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Shipping costs aren't refunded on any situation once the item was shipped.